Sop hotel pdf

Write your full name on assignment sheet. Review listed rooms for:. Assignments are picked up at the start of the. Ensure that spray bottles are full and function. Cleaning equipment is in good working. Stock the cart with sufficient amounts of the. Download for free Report this document. Assignments are picked up at the start of the shift. Completion time is written as each room is finished. Clean assigned rooms according to priority: DND rooms that were unable to be cleaned are noted on the sheet.

Ensure that spray bottles are full and function sprayers are functioning. Bed linens or hotel terry are never used for cleaning.

Rags and cloths are freshly cleaned. Vacuum cleaner is: 1 Free of dust and dirt 2 Free of exposed wires 3 In working condition Vacuum bag is not full. Stock the cart with sufficient amounts of the removing carts from the linen room.

All supplies are stocked on the cart in the specified location. Embed Size px x x x x Certified Medication Attendant Documents. Skilled Birth Attendant Documents.

Housekeeping Squares Travel. Housekeeping Warenkunde und Housekeeping als Managementaufgabe. General Manager Executive Housekeeper entry the Lift attendant Career.

Callmanager Attendant Console Documents. Home care attendant Chennai Attendant services for Elders Documents. Housekeeping Executive -?To browse Academia. Skip to main content. Log In Sign Up. Oka Suantara. The first employees who come into contact with most Guests are the front office staff. Very often in an cenfamiliar actuations the Guest want to know each and every details of hotels ferrites and facilities present working under front office must be to answer properly.

It is such important well informed section of the whole operation, which has to have an excellent understudy of other Departments, Mainly 1. House Keeping 2. Maintenance 4. Security etc On Guest Arrival 1. Informal: what is up, long time no tee, yeah. His prime function, after greeting is to escort the quest to front desk. Front desk personal have to have ready smile at all the times while greeting the guest. It is very important for reception to bear in mind that the guest who is warmly blamed with sincere greeters will feel expert similar attention from other hotel offices.

This has 2 bare parts: 1. The first 10 suggests that, guests have mentality to judge a hotel by his first 10 minutes visit. So, dairy this time if he gets well professional services then they will have positive thoughts about the hotel. This make a fervidly atmosphere. Must be correctly filled in. Registration Record A registration record is erected by front office presented. Guest Database After guest departure, this record play an import and role.

It becomes a part of hotels guest database. It is the main history of file and from this record one can easily identify the guest. If he comes next and this some a lot of time for both hotel and guest. Guest Folio Guest folio used as master bill in a hotel. If contains all transaction of both credit occurred by each resident guest.

Guest folios are kept in folio rock at front office cash. Guest folio records each early of guest transaction. This recording process is called posting. Posting is done consecutively in the order of transactions on a given date. Hotel Room Inventory Making room inventory is a continuous process in any hotel industry. Room inventory is maintained for housekeeping purpose.To browse Academia. Skip to main content. Log In Sign Up. Standard Operating Procedures for Standalone Hotels.

Maryiam Farid. Management Sci. It is also the fastest growing industry not only in India but also in the world. The hotel industry is a mature industry marked by intense competition owing to its growing demand. Under this backdrop the stand alone hotels has to sustain and grow amidst of big hotel chains both nationally and internationally. Hence the standalone hotels has to follow a standard set of processes which ensures quality system as it provides the employees of the hotel the required information to do the job properly, and facilitate in maintaining the quality consistently and also assure integrity of the end result or service in order to compete and survive in the market.

These standards may be set by developing and implementing a well written Standard Operating Procedures for all the hotel operations. Thus the paper tries to bring out a well developed Standard Operating Procedures which help the standalone hotels to maintain quality and accuracy in their operations which stands as the backbone of the hotels in mainstreaming their services and increase guest experience.

sop hotel pdf

Keywords: Standard operating procedure SOPhospitality industry, hotel industry, service industry. Introduction categories by the Ministry of Tourism, Government of India they are, heritage hotels, one star, two star, three star, four star, five Existence of hotels may be traced as far back as antiquity.

The star and five star deluxe hotels2. Due to the raising income level and the living Standard Operating Procedure SOP : A routine or repetitive standards of the people in India as well as abroad there is a activity is documented to form a set of written instructions, such sharp increase of the number of visitors in travel and tourism manual which provides individuals or the employees to perform industry.

Due to this product or service is called as SOP. Thus SOP helps in increasing demand the level of competition in the industry has implementing and performing the particular functions or also increased. Hence in order to sustain, survive and grow in activities of the process effectively and efficiently. SOP is also this competitive market the service providers especially the known by different terms like instructions, laboratory operating hotels must equip themselves to offer fast and good services to procedures, worksheets and protocols.To browse Academia.

Skip to main content. Log In Sign Up. Apat Nasution. All accounting errors when committed must be duly reported to the appropriate authority before taking any steps for correction.

Correction of errors must be duly approved and authorized by Finance Director or Finance Manager before appropriate journal entries are passed.

All Cheque payments are to be recorded in the relevant cashbook to keep tract of account balances and maintain financial records. Note: All Cheque books are kept in a fire — proof safe. Adequate and verifiable records of all financial transactions are to be forwarded to the Head Office.

These records will be maintained by the Head Office. The Abuja Office will maintain copies of the cheque and payment Voucher. Monthly returns will be forwarded to IHV — Baltimore on monthly bases.


These returns will consist of original, financial transactions, bank statements USD and I-Classbank reconciliation, expenditure summary and transfers. These procedures are not exclusive: other procedures shall be developed and deployed as the program needs dictate. Local factors and economic factors may also dictate changes to these procedures.

Introduction This SOP was developed to assure a strong internal control over all banking transactions. The conversion of funds is through Intercontinental Bank and deposited into the I-Class bank account. All cheques are written in accordance with the SOP for Expenses. Approved by: Charles Mensah Managing Director Intended Use This procedure was developed to establish a systematic approach to cash payment and cheque transactions procedures in Nigeria.

Introduction This SOP was developed to assure a strong internal control over all wire payment transactions. All banking instruments — cheque book, bank statements, etc. Every payment request must be accompanied by an authorization based on a completed service or goods procurement contract.

This must have been reviewed and certified for payment by the compliance unit before payment is scheduled. All funds transferred to the Regional Office for training, travel, hotel expenses etc. Bills from accredited hotels in the region, who grant the Institute credit, are scheduled for approval and payment every Friday along with other payments.

A schedule of all payments is made every week and sent to the Managing Director for concurrence. The payment office must ensure that there are enough funds in all paying accounts before payments are initiated.

The in-house cash book must always be black i. Introduction This SOP was developed to assure a strong internal control over all payments procedures. The IHV — Nigeria staff that deal with the disbursement of cheques must understand and follow these procedures. All cheque requests and approvals are made using a payment voucher.

sop hotel pdf

Payment vouchers are prepared and then signed by Approving Officers. These cheques are cut once a week; every Friday. All approval limits as set in the Procedures Manual are strictly complied with.

Wire transfers from the USD account are made to vendors with bank fiscal information. Wire transfers are approved in accordance with established approval procedures. All wire transfers and receipts are recorded in the domiciliary accounts Cash Books. Bank statement reconciliation is completed monthly. All wires are reconciled against the Cash Books and Bank statement.Payment and download takes up to a minute or two and a few clicks only.

A wide choice of templates and professional guidelines. To record cases of spoilage, spillage and breakage of any inventory item sold and to communicate these lists to the relevant departments. To ensure that the stock level of items sold in the bar is recorded in a clear, precise and up-to-date manner and understand the advantages of such system. To ensure that the required drinks, tools and equipment necessary to operate successfully and efficiently your bar, is set and ready before each service day.

To ensure that the glasses of Champagne poured to guests from the bar counter are delivered in an efficient and diligent manner. To ensure that soft drinks and fruit juices are served from the bar counter in an efficient and diligent way.

To ensure that beers are opened and served from the bar counter in an efficient and diligent manner. This list contains the most standard recipes and ingredients for cocktails 20mocktails 11 and liqueur coffees 04 drinks. To provide employees serving whiskeys and liquors with sufficient training so that they can initiate a discussion present, promote, propose on this subject with the guest.

To provide employees serving wine with sufficient wine training so that they can initiate a discussion present, promote, propose on this subject with the guest. This training includes the different types of wines, the different types of grapes, the making of wines, aromatized wines and certain generalities on wine.

Hotel Conversation: Check Out

To provide employees working in the bar or serving drinks in general with sufficient training on beers, so that they can initiate a discussion present, promote, propose on this subject with the guest. This training includes a general presentation on beer, how it is made, the main types of beer lagers and alessome known beers and how to serve a beer.

To provide employees working in the bar or serving drinks in general with sufficient training on the different types of glassware available, so that they can use it properly. This training includes the different types of glass usually available in an establishment offering beverages, as well as the drinks for which they are used. To ensure that the Housekeeping and outlet teams Restaurant, Bar, etc.

sop hotel pdf

Popular Downloads. Recent Documents. Add to cart.To browse Academia. Skip to main content. Log In Sign Up. Nuer Kariisma. Menurut Tjipto Atmoko, Standart Operasional Prosedur merupakan suatu pedoman atau acuan untuk melaksanakan tugas pekerjaan sesuai dengan fungsi dan alat penilaian kinerja instansi pemerintah berdasarkan indikator-indikator teknis, administratif dan prosedural sesuai tata kerja, prosedur kerja dan sistem kerjapada unit kerja yang bersangkutan.

Oleh karena itu diperlukan standar-standar operasi prosedur sebagai acuan kerja secara sungguh-sungguh untuk menjadi sumber daya manusia yang profesional, handal sehingga dapat mewujudkan visi dan misi perusahaan.

Format SOP ini dapat digunakan dalam situasi dimana hanya ada beberapa orang yang akan melaksanakan prosedur yang telah disusun. Tahapan berurutan Hierarchical steps Format ini merupakan pengembangan dari simple steps.

Digunakan jika prosedur yang disusun panjang, lebih dari 10 langkah dan membutuh kan informasi yang lebih detail, akan tetapi hanya memerlukan sedikit pengambilan keputusan. Grafik graphic Format grafik ini bertujuan untuk memudahkan dalam memahami prosedur yang ada dan biasanya ditujukan untuk pelaksanaan eksternal organisasi pemohon.

Simbol-simbol tersebut memiliki fungsi yang bersifat khas teknis dan khusus yang pada dasarnya dikembangkan dari simbol dasar flowcharts basic symbols of flowcharts yang terdiri dari 4simbol, yaitu: 1. Format standrad operating prosedure dalam bentuk flowcharts terdiri dari 2jenis yaitu: 1.

Linear flowcharts diagram alir linier Ciri utama dari format linear flowcharts ini adalah unsur kegiatan yang disatukan, yaitu: unsur kegiatan atau unsur pelaksanaannya dan menuliskan rumusan kegiatan secara singkat didalam simbol yang dipakai. Branching flowcharts diagram alir bercabang. Format Branching Flowcharts memiliki ciri utama dipisahkannya unsur pelaksana dalam kolom-kolom yang terpisah dari kolom kegiatan dan menggambarkan prosedur kegiatan dalam bentuk simbol yang dihubungkan secara bercabang-cabang.

Simbol-simbol dalam prosedur kerja a. Lingkaran besar O 2. Kegunaan Simbol-simbol dalam prosedur 1. Waktu rata-rata yang diperlukan baik untuk penyelesaian setiap tahap atau jenis pekerjaan dan waktu seluruhnya yang diperlukan untuk penyelesaian pekerjaan tersebut.

Persyaratan kecakapan dan keterampilan pegawai yang diperlukan untuk dapat mengerjakan pekerjaan dengan sebaik- baiknya. Peralatan dan fasilitas kerja yang diperlukan untuk dapat mengerjakan pekerjaan. Jumlah tenaga kerja yang diperlukan untuk suatu bidang tugas atau bidang kegiatan dan sebagai salah satu alat evaluasi kerja pegawai.

Apakah peralatan, fasilitas, dan tenaga kerja telah dimanfaatkan sesuai dengan kapasitas yang semestinya. Kemacetan-kemacetan yang paling banyak terjadi. Menentukan tujuan yang ingin dicapai. Membuat rancangan awal. Melakukan evaluasi internal. Melakukan evaluasi eksternal.

Melakukan uji coba. Menempatkan prosedur pada unit terkait. Menjalankan prosedur yang sudah dibuat. Setiap pelaksanaan mengetahui SOP yang baru disusun dan alasan perubahannya. Setiap pelaksanaan mengetahui perannya dalam SOP dan dapat menggunakan semua pengetahuan dan kemampuan yang dimiliki untuk menerapkannya secara aman dan efektif. PENUTUP Demikian yang dapat kami paparkan mengenai materi yang menjadi pokok bahasan makalah ini, tentunya masih banyak kekurangan dan kelemahannya, karena terbatasnya pengetahuan dan kurangnya rujukan atau reverensi yang ada hubungannya dengan makalah ini.

Sekian penutup dari kami semoga berkenan di hati dan kami ucapkan terima kasih yang sebesar-besarnya. Terima kasih. Sehingga pelajaran untuk bidang keahlihan bisnis dan manajemen khususnya program keahlian telekomunikasi bisnis dapat terselesaikan tanpa hambatan apapun.

Download: Hotel Sop.pdf

Pelajaran ini bertujuan untuk membantu kelancaran proses belajar mengajar guru dan siswa disekolah dan untuk mendukung siswa belajar dengan berbagai cara dan mampu memaksimalkan potensi dirinya.It all comes back to the basics. The efforts of housekeeping speak for themselves. The result of sincere as well as faux housekeeping efforts are noticeable.

The housekeeping staff needs to execute cleaning and maintenance tasks at various places inside the hotel. The most important task is cleaning and maintaining guest rooms and guest bathrooms. The guests assess the cleanliness in this area critically. By following the best cleaning and maintenance practices, the housekeeping staff can contribute to retain the satisfied guests as well as to generate new guests willing to repeat their visit to the hotel.

This brings in more revenue to the hotel business. To perform towards guest satisfaction and work productivity together, the housekeeping staff needs to structure the cleaning and maintenance procedures and follow them appropriately. It has a number of compartments and shelves of various sizes. This trolley is filled with the supplies from the housekeeping supplies store at the end of each shift so that the next shift staff can access it immediately.

Loading the trolley with adequate supplies depending upon the number and types of the rooms on the floor. Place the items according to their weight: heaviest items at the bottom and lighter items at the top section of the trolley. Park it outside the room such that the linen side faces outside and the room entrance is blocked. If the housekeeping work is in progress and the guest returns from outside, greet him and ask if the guest would like to return in some time.

The SOP for cleaning the guest room is given below. In case of checkout room, deposit the left guest items to the floor supervisor.

sop hotel pdf

If the room is still occupied by the guest, place the item such that it is safe as well as visible to the guest. Empty ashtrays and rubbish from the guest room and bathroom dustbins into the trash cart of the trolley.

Spray the bathtub, basin, glasses, mugs, and trays with cleaning liquid. Let them soak the chemicals from the liquid. The balcony or the patio are the extensions of the guest room. The SOPs for cleaning them are given below. Every room has to be entered at least once a day by any housekeeping staff. The guests who do not want to get disturbed by any housekeeping service tag their rooms with a Do-Not-Disturb DND sign.

To his best judgement, the housekeeping staff enters the room and continues with the usual housekeeping work. There are various public areas frequented by the hotel guests. The lobby is active 24 hours. The furniture, carpets, flooring, and ceiling; everything needs to be kept extremely clean at any given time. Dust and wipe the telephone device, fax machine, Computers, and kiosks. Sanitize the telephone device, computer key board, and touchpad of the kiosk.

It is heavily polluted with dirt and dust.